Helping Hot Springs families in need for over forty years.
Jackson House Crisis Intervention, Inc.
Eleanor Klugh Jackson House for Crisis Intervention
Volunteer Stories
Shirley A.
Shirley A. has been a volunteer at Jackson House for 6 years. She got involved in Jackson House when she and her husband volunteered with Lakepoint church stating that once she looked around and helped with Jackson House she loved it. They have worked in our pantry giving out food bags to those who have needed it and our upstairs giving out toiletry and other hygienic necessities. Over the 6 years that she has been volunteering at Jackson House two things have stuck with her, being the toy drive and the amount of food delivered or donated. With the toy drive her favorite thing is ‘seeing the expression on parents’ faces and knowing that children will have something’. When she saw the amount of food that we receive to help the community she claimed that it was overwhelming in a good way to be able to see the amount we can help. One of her favorite things about Jackson House is ‘that it’s been here for 51 years and the community is still willing to volunteer their time and other things’. She volunteers at Jackson House because it’s a friendly, welcoming, and giving place to go.
Chuck
Chuck has been a volunteer at Jackson House for 15 years. He got involved with Jackson House when he was looking for a way to get involved with the community. Originally, he started volunteering at our thrift store but later found a passion for interviewing those in need of help claiming that ‘it’s a blessing to help people while getting to talk to them’. He encourages people to volunteer because ‘people do not realize how valuable their contribution is’ He believes that volunteering at Jackson House is self-motivating and uplifting and that we need more committed volunteers.
Assistance to individuals and families in crisis

Jackson House is an interfaith community crisis intervention center that provides emergency assistance for basic needs without regard to race, religion, gender, age, nationality, sexual orientation, or veteran status to those of Garland County. We are NOT a residential facility, but we do offer:
- Information for community resources for people to utilize
- Lunch to anyone present from noon to 1pm daily except for Sundays
- Emergency groceries, hygiene kits, clothing, etc.
- A valued and empathetic atmosphere for volunteers, people, and community service
We also offer many other services to those in need including a toy program, transportation assistance, and etc. Along with services we offer, we are proudly partnered with DHS Tea, AARP Job reentry program, college internships, court appointed community service, and many more.
At Jackson House we have followed the sentiment of having a place for community support where people in need or crisis in our area can come and get help with a welcoming and non judgmental atmosphere. We work with people from all walks of life to ensure our community and the people have the resources and help they need. Jackson House is a private, non-profit, 501(c)(3) tax deductible organization funded by local sources and does not seek government funds.
Hours of operation are Monday, Tuesday, Wednesday, Friday, 9:30 a.m. – 3:00 p.m. Thursday 9:30 a.m. – 2:00 p.m.
Thrift Store hours are Monday through Friday, 9:00 a.m. – 4:00 p.m..
Thank You!
Thank you to all our donors and volunteers that make it possible to help the community through their dedication and support. We couldn’t do it without you.
Last year over 60,000 lunches were served & 18,000 plus children received Christmas joy with bags full of toys and essentials.
The families of Hot Springs need your help.
Volunteer Information Center
Mission Statement
At Jackson House our goal is to be a place that fosters an empathetic and caring atmosphere for the community while also supporting those in need without being judged or discriminated against.
Jackson House Crisis Intervention, Inc.

We value the needs and safety of our community thus working to ensure that our services remain open in times of sickness, weather, etc. where everyone can do so safely. Jackson House is ready to welcome volunteers who want to be part of something that uplifts our community and those in need. If you are interested in volunteering, please email Janie Smith, Executive Director, at Jsmith@jacksonhouse.org or Cherysh Lowe, Assistant Director, at clowe@jacksonhouse.org
